ONCE PURCHASE HAS BEEN MADE WE WILL NOTIFY YOU THROUGH EMAIL WITH SHIPPING ADDRESS. RETURN SHIPPING IS COVERED BY US. REPAIR PROCESS TAKES A WEEK THE MOST. ONCE WE RECEIVE YOUR CONSOLE REPAIR IS STARTED ASAP. IF YOUR GAMING CONSOLE HAS ADDITIONAL ISSUES WE WILL NOTIFY YOU. IF WE CANT REPAIR YOUR GAMING CONSOLE WE WILL NOTIFY YOU AND THERE WOULD BE A DIAGNOSTIC FEE OF $20. ANY QUESTIONS AT ALL PLEASE FEEL FREE TO CONTACT US.